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MultiChoice

DStv Self Service mobile application

Customers spoke, we listened

An initiative that originally began with the CX department of MultiChoice Africa which ultimately resulted in a highly optimised and feature rich mobile application, tailored to customer needs.


Collaborative exercise

Wireframing • UI design based on user feedback • Manage & delegate work among team members • Interactive prototype • Collaborate with mobile developers (Agile delivery)

Wireframes

Thanks to Jaco Koen for contributing.

From wireframes to final design

By using wireframes in an iterative fashion we were able to refine user journeys, pay careful attention to functionality and pave the way for a pleasant user experience. The final, high fidelity design (see below) was based upon wireframes.

UI designs
Prototype designs
Interactive prototype